What is better Zoho Learn or Salesforce Knowledge? Today’s enterprises need the best Knowledge Management Software product to keep on being competitive. On this page we help you with buying the best solution, by allowing you to compare Zoho Learn and Salesforce Knowledge down to the very details of their individual features.
It is also possible to check our total scoring values, which rate the software general quality and performance. Zoho Learn got a 8.9 score, while Salesforce Knowledge has a score of 8.8. Likewise, it is possible to compare their general user satisfaction rating: 98% (Zoho Learn) against 100% (Salesforce Knowledge). Keep in mind to choose the application that best matches your most urgent needs, not the software with a lot of features.
We are aware that not all companies have enough time to try out dozens of different products, so we created a list of recommendations that you may find useful. Our top selections for the Learning Management Systems (LMS) category are: Graphy, Litmos, TalentLMS.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
In case you are still having second thoughts about which software will perform best in your case it might be a good idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular a given app is and how extensive is its online presence. For example Zoho Learn Twitter profile has currently 109 followers. At the same time Salesforce Knowledge Twitter is followed by 433961 users.
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