What is better Zoho Assist or MiContact Center? If you’re experiencing a difficult time picking the right Customer Support Software product for your company, it’s a good idea to do a comparison of the available software and determine which one offers more positive aspects. In particular, here you can review Zoho Assist (overall score: 8.5; user rating: 98%) vs. MiContact Center (overall score: 7.8; user rating: N/A%) for their overall performance.
You can even see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to evaluate their features will significantly increase the chances of finding the appropriate product for your company. Look closely at other aspects of the software such as intuitiveness, adaptability, scalability, and pricing plans.
People who don't have much time or would like to get a Customer Support Software suggestion from our experts might want to investigate these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Almost as important as useful features and customer support level are pricing packages provided by Zoho Assist and MiContact Center. Although cost should not be the only aspect it’s definitely a key thing to consider. You should look for a flexible pricing package that can be adjusted to your team size and painlessly scaled up if your business develops. Be sure that you don’t pick pricing plans that include advanced functionalities that you won’t use and always make an effort to contact with the vendor directly as big companies can frequently count on discounts. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and provides you with a solid overview of what it feels like to work with Zoho Assist and MiContact Center.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
