What is better Zoho Assist or Intercom? If you’re getting a tough time choosing the right Customer Support Software product for your circumstances, it’s a good idea to compare the available software and discover which tool offers more advantages. For example, here you can review Zoho Assist (overall score: 8.5; user rating: 98%) vs. Intercom (overall score: 8.9; user rating: 96%) for their overall performance.
You can also see which one provides more functions that you need or which has better pricing plans for your current budget constraints. Working with a clear table to evaluate their features will significantly boost the chances of getting the best product for your company. Pay attention to other aspects of the software like ease-of-use, flexibility, scalability, and pricing terms.
Right now, the best services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
The software analyzed on this page are merely a small part of our entire Customer Support Software category and you should remember that there could be more desirable solutions available. If you want to guarantee you make the wisest choice for your company we definitely urge you to test more software first. You can also consider to check out our top 10 Customer Support Software list to learn which apps are now the best ones and dominate the market.
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