What is better Zoho Assist or CustomerSure? We are here to simplify the cumbersome process of contrasting Customer Support Software products for you. For instance, on this page you can check the overall performance of Zoho Assist (8.5) and contrast it with the overall performance of CustomerSure (7.4). You may also match their overall user satisfaction rating: Zoho Assist (98%) vs. CustomerSure (N/A%).
Furthermore, research their functions thoroughly to check which product can better address your company’s requirements. In general, any B2B software has to let you to comfortably see the big picture, all the while giving you easy access to the details.
We know that not all companies have the time to try out dozens of different services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
In the event you continue having doubts about which app will be best for your business it might be a sensible idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular every solution is and how wide is its online presence. For example Zoho Assist Twitter account has currently 26941 followers. At the same time CustomerSure Twitter is followed by 848 people.
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