What is better Zingtree or ScreenConnect? If you’re getting a hard time deciding on the best Customer Support Software product for your company, try to compare the available software and discover which service offers more positive aspects. In particular, here you can examine Zingtree (overall score: 8.0; user rating: 91%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
You can even see which one provides more functions that you need or which has better pricing plans for your current situation. Working with a clear table to compare their features will significantly increase the odds of finding the best product for your company. Take a closer look at other areas of the software such as intuitiveness, adaptability, scalability, and pricing terms.
We are aware that not all people have the time to scrutinize a wide range of various services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zingtree integrates with the following business systems and applications:
Wordpress
Slack
Salesforce
Zendesk
Freshdesk
Zopim
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Philip Morris, YouMail, Red Ventures
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as features and client support responsiveness are pricing plans provided by Zingtree and ScreenConnect. While pricing should not be the only factor it’s surely a significant thing to think about. You should count on a flexible pricing package that can be matched with your team size and painlessly scaled up when your team grows. Make sure you don’t select plans that have advanced features that you won’t use and always try to get in touch with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also give a chance to a free trial or demo of every app to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it’s like to work with Zingtree and ScreenConnect.
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