What is better Zendesk or Samanage? Today’s companies want the best Customer Support Software product to stay competitive. On this page we help you with choosing the right service, by allowing you to examine Zendesk and Samanage down to the very details of their individual functions.
It's also possible to check our total scoring values, which rate the software general quality and performance. Zendesk got a 9.7 score, while Samanage has a score of 8.9. Likewise, you may compare their general user satisfaction rating: 98% (Zendesk) against 98% (Samanage). Bear in mind to opt for the solution that best matches your most crucial needs, not the software with a lot of features.
If you have to quickly identify the more reliable Customer Support Software according to our experts we suggest you try out one of these solutions: Freshdesk Omni, Zendesk, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
You shouldn’t count on only a broad range of useful tools and adjustable pricing packages from a credible Customer Support Software. Almost as essential as main features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about Zendesk or Samanage, or you face some problems, or maybe you’ll need to ask for a specific update or feature beneficial to your business you can rely on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are available. Additionally, it’s a significant advantage if you can benefit from personal training or at least an FAQ you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
