What is better Zendesk or Remedy Knowledge Management? Comparing Zendesk and Remedy Knowledge Management, it is simple to see which Knowledge Management Software product is the more suitable alternative. This guarantees that your organization can select the most productive and useful software. You can study the specifics, such as available tools, costs, plans offered by each vendor, offer terms, etc.
We also let you evaluate their total scores to know which one appears to be better. Zendesk has 9.7 points for overall quality and 98% rating for user satisfaction; while Remedy Knowledge Management has 9.7 points for overall quality and 67% for user satisfaction. Similarly, you can also find out which vendor is more dependable by sending an an email question to both and check which company replies faster.
We are aware that not all people have the time to try out a large number of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
In the event you are still having doubts about which solution will be best for your business it might be a sensible idea to check out each service’s social metrics. Such metrics are usually a way to see how popular each service is and how extensive is its online presence. For example, in case of Facebook Zendesk has 82676 likes on their official page while Remedy Knowledge Management profile is liked by 69957 people.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
