What is better Zendesk or Lighthouse Desktop? With different functions, pricing, conditions, and more to check, finding the right Knowledge Management Software for your company is challenging. But by using our system, you can easily match the characteristics of Zendesk and Lighthouse Desktop together with their general SmartScore, respectively as: 9.7 and 7.7 for overall score and 98% and 96% for user satisfaction.
You can also assess them feature by feature and see which software is a more suitable fit for your enterprise. Don’t forget to ask for a demo first before getting a plan to get a firsthand experience how the program can benefit you in real setting.
We know that not all businesses have the time to try out dozens of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Lighthouse Desktop integrates with the following applications:
LivePerson
Facebook Messenger
Alexa
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Orange, Globe Telecom
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries.
It may not always be sufficient to just compare Zendesk and Lighthouse Desktop against each other. Although specific tools, cost and user experience are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards merited by each product. Frequently a less known app may turn out to be an excellent choice that was a winner of many B2B awards such as our Experts’ Choice Award which shows that regardless of limited market presence it’s a worthy rival to the solutions that rule the market.
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