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Compare Lighthouse Desktop vs eXo Platform

What is better Lighthouse Desktop or eXo Platform? Purchasing the right Knowledge Management Software product is as simple as evaluating the solid and weak features and terms offered by Lighthouse Desktop and eXo Platform. Here it's also possible to match their total scores: 7.7 for Lighthouse Desktop vs. 8.6 for eXo Platform. Or you can verify their general user satisfaction rating, 96% for Lighthouse Desktop vs. 99% for eXo Platform.

We suggest that you take some time to study their differences and determine which one is the better alternative for your company. What’s more don’t forget to factor in your company’s or industry’s special circumstances, for instance, a multilingual app for a global company or a mobile platform to help you work in the field.

Those of you who want to save some time or could use a Knowledge Management Software recommendation from our experts may want to investigate these top choices for the current year: Remedy Knowledge Management, ServiceNow Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • GetAnswer
  • Customization
  • Feedback
  • Template wizard
  • Scenario
  • Collaboration
  • Omni-channel integration
  • Comparison

Pricing Info

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Orange, Globe Telecom

Integrations

Lighthouse Desktop integrates with the following applications:

  • LivePerson
  • Facebook Messenger
  • Alexa

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries.

Company Email

sales@kmslh.com

Contact No.

Company's Address

KMS Lighthouse
Seattle, WA
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $6

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Social Network
  • Collaboration tools
  • Content Management and Distribution
  • Dashboards
  • Calendars
  • Task Management and Scheduling
  • Built to Localize
  • Mobile
  • Integration and Extensibility
  • Enterprise Portal
  • Cloud-Ready

Pricing Info

eXo Platform offers 3 pricing plans:

Professional Plan – Starting from $6/user/month

  • Up to 200 users
  • Hosted
  • User help desk – Web (business hours)
  • Access to all features
  • Back-office administration

Enterprise Plan – Starting from $27,500/year

  • Up to 1000 users
  • Hosted or on premise
  • User help desk – Web (business hours)
  • Technical support Standard – Web (business hours)
  • Access to all features
  • Back-office administration
  • Connectors & Custom integration

Enterprise Plus Plan – Starting from $50,000/year

  • Unlimited users
  • Hosted or on premise
  • User help desk – Web (business hours)
  • Technical support Standard or Premium – Web & Phone (up to 24/7)
  • Access to all features
  • Back-office administration
  • Connectors & Custom integration
  • High-availability deployment

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Lufthansa, NATO, Togo, Apria

Integrations

eXo Platform integrates with your enterprise directory (Active Directory, Open LDAP). It also works with your single sign-on system with support of CAS, JOSSO, OpenSSO and SAML.

eXo Platform is built using open standards such as Java EE, WEBDAV, CalDAV, JCR and CMIS to maximize its interoperability.

Add-ons and integrations with many third party apps and business systems, include:

  • Box
  • JasperSoft
  • Google Drive
  • SightCall
  • BonitaSoft
  • DropBox
  • Alfresco
  • Nuxeo
  • Sharepoint
  • MS Exchange
  • Bonita BPM
  • Facebook
  • LinkedIn
  • Twitter
  • Google+
  • Youtube
  • Vimeo
  • Dailymotion
  • Slideshare
  • Flickr
  • Salesforce
  • Apache Sirona
  • PagesJaunes.fr

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

eXo Platform is an excellent open source social networking solution that is also built as a collaboration tool.

Company Email

Contact No.

Company's Address

51 Federal St. Suite 305
San Francisco, CA, 94107
USA

Zoho Desk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

The solutions compared on this page are merely a small sample of our entire Knowledge Management Software category and you should keep in mind that there could be more desirable options out there. If you want to guarantee you make the optimal decision for your business we strongly suggest that you test more services first. You can also consider to consult our top 10 Knowledge Management Software ranking to find out which solutions are now the best ones and leaders in the market.

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