What is better Lighthouse Desktop or Zendesk? If you need an effective Knowledge Management Software product for your company you should remember to assess various options. It doesn’t have to be tricky, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check Lighthouse Desktop’s overall score of 7.7 and compare it against Zendesk’s score of 9.7; or Lighthouse Desktop’s user satisfaction level at 96% versus Zendesk’s 98% satisfaction score.
The assessment will allow you to see the good and bad points of each application, and decide which one suits you requirements better. Aside from the main features, the application that is easy to understand and use is always the better option.
In the event you need to quickly decide on the optimal Knowledge Management Software according to our experts we advise you take a look at one of these services: Zendesk, ServiceNow Knowledge Management, Zendesk.
Lighthouse Desktop integrates with the following applications:
LivePerson
Facebook Messenger
Alexa
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Orange, Globe Telecom
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both Lighthouse Desktop and Zendesk were tested by a group of independent SaaS experts who prepared a full analysis of all core elements of every service. Their ultimate score was calculated by means of unique SmartScore model which gives a separate partial score to each factor like: main features, customer support, mobile device support, security, customer satisfaction and media presence. Here at FinancesOnline we know useful features are not the only factor important to a company so we make an effort to pay attention to all facets of a service before calculating its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
