What is better Zendesk or Genesys Cloud? Buying the ideal Customer Support Software for your firm is essential to growing your company’s effectiveness. In our platform, you can easily evaluate different solutions to see which one is the ideal software for your needs. Here you can match Zendesk vs. Genesys Cloud and look at their overall scores (9.7 vs. 9.0, respectively) and user satisfaction rating (98% vs. 93%, respectively).
It's also possible to analyze the specifics of pricing, terms, plans, functions, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, select the software which helps you to add/remove features and pricing to match your business growth or lack of it.
We are aware that not all companies have the time to test a large number of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Every time you choose a software that you think will be an actual asset for your team you shouldn’t simply pay attention to what experts have to say about it. Very often personal experience with the product may be different, depending on your own goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each service to give you a reliable overview of how actual users of Zendesk and Genesys Cloud evaluate their experience with the software. Our algorithm is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you will obtain a full and reliable overview of what other users think about each solution. In this example Zendesk has a total satisfaction rating at 98% while for Genesys Cloud 93% of users claim they had an enjoyable experience with it.
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