What is better Zendesk or Document360? There is a wide range of Knowledge Management Software products available for businesses today. The simplest way to find out which one fits your needs best is to evaluate them side by side. For example, here you can review Zendesk and Document360 for their overall score (9.7 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 97%, respectively).
You can also compare their features and pricing conditions and other useful facts below. When matching products make sure you analyze their similar features and mark their distinctive elements to obtain a clearer picture of both deals. What is more keep in mind to evaluate non-core issues such as security, backup, ease-of-use, and customer service.
At the moment, the most significant solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Document360 can be integrated with the following third-party applications:
Intercom
Olark
Disqus
Google Analytics
Segment
Teams
Slack
Webhook
Freshdesk
Zendesk
Intercom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Stackify, monday.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and scalable knowledge base solution for internal users and customers to enable self-service. Flexible and scalable, the application lets you expand content as your business also expands. Aside from letting it grow with your business, it keeps versions tight with its fully automated version control module.
Almost as crucial as useful features and user support responsiveness are pricing options provided by Zendesk and Document360. Although cost should not be the only element it’s without a doubt a significant thing to think about. You should expect a flexible pricing package that can be matched with your team size and painlessly scaled up when your business develops. You should be certain you don’t pick packages that include additional features that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently count on special pricing. You should also check out a free trial or demo of every product to spend at least some time working with it. It’s a useful experience that doesn’t require you to pay any money and gives you a solid overview of what it feels like to work with Zendesk and Document360.
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