What is better Zendesk or Chatra.io? If you’re getting a hard time selecting the best Customer Support Software product for your needs, try to compare the available software and determine which solution offers more advantages. In particular, here you can review Zendesk (overall score: 9.7; user rating: 98%) vs. Chatra.io (overall score: 8.5; user rating: 100%) for their overall performance.
You can even see which one provides more functions that you need or which has more flexible pricing plans for your current budget. Working with a clear table to evaluate their features will significantly boost the chances of getting the appropriate product for your company. Take a closer look at other aspects of the software for example intuitiveness, adaptability, scalability, and pricing terms.
We know that not all people have enough time to scrutinize dozens of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
If you compare different Customer Support Software apps you shouldn’t simply analyze their features list and provided pricing packages. Pay attention to the fact that the app should be meeting your requirements and company so the more flexible their offer the better. Check what systems are supported by Zendesk and Chatra.io and ensure you will obtain mobile support for whatever devices you use in your company. You should also learn which languages and geographies are supported, as this may be a deal breaker for many businesses.
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