What is better Zendesk or Avaya Aura Call Center Elite? Getting the ideal Customer Support Software for your firm is key to boosting your company’s effectiveness. In our platform, you can easily assess various solutions to see which one is the proper software for your needs. Here you can match Zendesk vs. Avaya Aura Call Center Elite and check out their overall scores (9.7 vs. 7.1, respectively) and user satisfaction rating (98% vs. N/A%, respectively).
Additionally, you can look at the specifics of pricing, terms, plans, functions, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, go for the business software that lets you to scale the features and pricing to address your business growth or lack of it.
Right now, the top services in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as crucial as useful features and client support quality are pricing plans given by Zendesk and Avaya Aura Call Center Elite. Even though price should not be the only aspect it’s without a doubt a key thing to think about. You should count on a flexible pricing plan that can be adjusted to your company size and easily scaled up when your team grows. Be sure that you don’t pick plans that have extra tools that you won’t use and always try to get in touch with the vendor directly as big companies can frequently benefit from discounts. You should also give a chance to a free trial or demo of each app to spend at least some time working with it. It’s a valuable experience that doesn’t require you to spend any money and provides you with a solid overview of what it’s like to work with Zendesk and Avaya Aura Call Center Elite.
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