What is better Yonyx or ScreenConnect? Today’s companies look for the top Customer Support Software product to continue to be competitive. On this page we help you with buying the best service, by allowing you to examine Yonyx and ScreenConnect down to the very details of their individual modules.
You can also check our total scoring values, which rate the software all round quality and performance. Yonyx got a 7.0 score, while ScreenConnect has a score of 9.0. Likewise, you can compare their general user satisfaction rating: N/A% (Yonyx) against 96% (ScreenConnect). Don’t forget to choose the application that best addresses your most urgent issues, not the software with the most robust features.
We did our best to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Yonyx and ScreenConnect were evaluated by a panel of reliable B2B experts who carried out a full study of all core aspects of each service. Their ultimate score was calculated using our unique SmartScore system which calculates an individual partial score to every element including: main functionalities, client support, mobile device support, security, user satisfaction and media presence. We know useful features are not the only factor crucial to a business so we make sure we pay attention to all facets of a product prior to giving it a final rating.
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