Uservoice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Authoring
- Internal Use
- External Use
- Analytics & Management Reports
- Publishing
- User & Guide Administration
- APIs
Pricing Info
Pricing Info
Intern – $6/user/month
- Authoring Tools except Clone Guides
- Unlimited Internal Incidents
- Responsive view for Agent traversal
- Mobile compatible (for field agents)
- Yonyx Landing Page – Browse Guides
- Embed Yonyx Landing Page in CRM
- Guide, User, Author Activity Reports
- 2 Lines of Businesses
- 1 Catalog Per Line Of Business
- User and Guide Administration
- Email Support
Junior – $11/user/month
- All Intern features
- Co-Branding of guides – fonts/colors/size/logos
- Email Customer Compliments and Escalations to Author
- Cumulative Tranversal Analytics
- 2 Lines of Businesses
- 4 Catalogs Per Line of Business
- Email and Phone Support
Professional – $17/user/month
- All Junior features
- Clone GuidesFull text search across all published guides
- Generate Yonyx OneClickTM Transcript for CRM integration
- Create ticket in CRM from Yonyx Guides
- Incident Details – including csv export
- 2 Lines of Businesses
- 8 Catalogs per Line of Business
- Javascript APIs
- REST APIs
- Email and Phone Support
- Account Management
Executive – $22/user/month
- All Professional features
- Single-Sign-On (SSO) Integration
- Unlimited Lines of Businesses
- Unlimited Catalogs per Line of Business
- URL Branding
Integrations
Integrations
Yonyx integrates with the following business systems and applications:
- Zendesk
- Microsoft Dynamics CRM
- Freshdesk
- Salesforce Desk.com
- Salesforce Service Cloud
- NetSuite
- Oracle RightNow Contact Center Experience
- ServiceNow
- Oracle Service Cloud
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fonality, Mailstreet, McNally, Apptix
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service.
Company Email
sales@yonyx.com
Contact No.
Company's Address
Yonyx, Inc.
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086, USA
Yonyx Comparisons
Popular Yonyx Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Feedback Analytics
- In-depth & Actionable Customer Feedback
- Embedded directly in your web or mobile app
- Custom Design
- Single Sign On
- Feedback Forums
- Instant Answers
- Embeddable widgets
- Customer Satisfaction Analytics
- iOS & Android SDKs
- User Analytics
- Domain Aliasing
- SSL Encryption
- Several types of moderation
Pricing Info
There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.
Integrations
- Marketo
- Yammer
- SalesForce
- Zapier
- Sugar CRM
- Sent.ly
- Crittercism
- Wordpress
- Microsoft Dynamics CRM
- Zopim
- Flowdock
- Snap Engage
- Campfire
- Hively
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PiCollage, Bing Ads, Full Contact
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
Company Email
Contact No.
Company's Address
121 2nd St, Fl 4, San Francisco, CA 94105
Uservoice Comparisons
Popular Uservoice Alternatives
Almost as important as useful features and client support responsiveness are pricing options given by Yonyx and Uservoice. Although cost should not be a deciding element it’s without a doubt a key thing to think about. You should look for a flexible pricing package that can be matched with your team size and easily scaled up if your team expands. Be sure that you don’t opt for pricing plans that have complex functionalities that you won’t find useful and always make an effort to contact with the vendor directly as big companies can usually benefit from discounts. You should also give a chance to a free trial or demo of each product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to spend any money and gives you a solid overview of what it’s like to work with Yonyx and Uservoice.
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