What is better Wix Answers or osTicket? Today’s enterprises seek the most effective Help Desk Software product to remain competitive. On this page we help you with buying the right software, by allowing you to examine Wix Answers and osTicket down to the very details of their individual features.
You can also check our general scoring values, which rate the software all round quality and performance. Wix Answers got a 8.9 score, while osTicket has a score of 7.1. Likewise, you can compare their general user satisfaction rating: 100% (Wix Answers) against N/A% (osTicket). Keep in mind to select the application that best answers your most crucial issues, not the software with the higher number of features.
Currently, the top products in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
The solutions compared on this page are merely a sliver of our complete Help Desk Software category and you should take into account that there might be more reliable solutions available. If you want to make sure you make the best possible choice for your company we strongly encourage you to try out more software first. You may also want to check out our top 10 Help Desk Software ranking to see which services are now the best ones and dominate the market.
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