What is better Wix Answers or Mojo Helpdesk? Getting the perfect Help Desk Software for your organization is vital to growing your company’s efficiency. In our platform, it is simple to evaluate numerous solutions to see which one is the appropriate software for your requirements. Here you can match Wix Answers vs. Mojo Helpdesk and look at their overall scores (8.9 vs. 8.3, respectively) and user satisfaction rating (100% vs. N/A%, respectively).
It's also possible to browse the details of rates, terms and conditions, plans, capabilities, tools, and more, and find out which software offers more advantages for your business. In practice, select the software that allows you to add/remove features and subscription plan to match your sales growth or lack of it.
In case you you would like to quickly locate the optimal Help Desk Software according to our experts we advise you check out these products: Zendesk, Freshdesk, Salesforce Service Cloud.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Every time you choose a software that you think will be an actual asset for your company you shouldn’t simply limit yourself to what reviewers have to say about it. Very often individual experience with the app may change, depending on your own goals and needs. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you a quick overview of how real users of Wix Answers and Mojo Helpdesk estimate their contact with the software. Our algorithm is based on advanced analysis of product mentions on other websites, social media and blogs, so you will receive a complete and credible landscape of what other customers think about every service. In this case Wix Answers has a total satisfaction rating at 100% while for Mojo Helpdesk N/A% of people say they had a positive experience with it.
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