What is better Wix Answers or Sellsy Helpdesk? There are numerous Help Desk Software products out there these days. The best way to find out which app fits your needs best is to evaluate them side by side. For example, here you can assess Wix Answers and Sellsy Helpdesk for their overall score (8.9 vs. 7.3, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).
Additionally, you can review their features and pricing conditions and other useful data below. When matching products make sure to analyze their related functions and mark their disparities to get a clearer picture of both deals. Similarly, keep in mind to check non-core features including security, backup, usability, and customer service.
If you want to quickly find the more reliable Help Desk Software according to our review team we recommend you check out the following products: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
You don’t want simply a broad range of features and scalable pricing plans from a well-known Help Desk Software. Almost as crucial as main features is a quality customer support. You want to make sure that in a situation where you have any questions about Wix Answers or Sellsy Helpdesk, or you struggle with some problems, or perhaps you’ll need to request a certain revision or functionality useful to your business you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to enjoy individual training or at the very least a knowledge base you can use.
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