What is better Wix Answers or Pipedrive? Assessing products for the top Customer Support Software does not always have to be difficult. On our review platform, you can easily match Wix Answers and Pipedrive and immediately see their distinct features. We allow you to examine their capabilities, supported devices, support service, costs, terms, and many more.
You may also review their overall score (8.9 for Wix Answers vs. 9.4 for Pipedrive) and overall customer satisfaction level (100% for Wix Answers vs. 100% for Pipedrive). Take your time and examine your best alternatives and discover which one is ideal for your company. Similarly, you have to assess the vendor’s credibility; are they reliable and will they still be around a few years from now?
We know that not all companies have the time to try out dozens of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
Both Wix Answers and Pipedrive were tested by a group of reliable B2B experts who conducted a detailed examination of all key aspects of every solution. Their ultimate score was prepared by means of unique SmartScore system that gives an individual partial score to every element like: main functionalities, customer support, mobile device support, security, client satisfaction and media presence. We are aware that useful features are not the only factor essential to a company so we make sure we pay attention to all sides of a solution before calculating its final score.
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