What is better Wix Answers or eStreamDesk Helpdesk? Comparing products to get the best Help Desk Software need not be hard. On our review platform, you can easily match Wix Answers and eStreamDesk Helpdesk and promptly analyze their varying features. We allow you to check their functions, supported devices, level of support, pricing rates, terms, and many more.
You can also compare their overall score (8.9 for Wix Answers vs. 6.7 for eStreamDesk Helpdesk) and overall customer satisfaction level (100% for Wix Answers vs. 99% for eStreamDesk Helpdesk). Spend some time and assess your best options and determine which one is ideal for your company. Similarly, you have to check the software company’s credibility; can they be relied upon and will they still be around in a few years time?
Right now, the leading products in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
In the event you continue having doubts about which product will be best in your case it might be a good idea to check out each service’s social metrics. These metrics are quite often a sign of how popular every service is and how extensive is its online presence. For example, in case of Facebook Wix Answers has 0 likes on their official profile while eStreamDesk Helpdesk profile is liked by 635 users.
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