What is better Wix Answers or eStreamDesk Helpdesk? If you want an effective Help Desk Software product for your business you must make time to compare a wide range of alternatives. It doesn’t have to be difficult, and can be as easy as matching their traits in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can find Wix Answers’s overall score of 8.9 and compare it against eStreamDesk Helpdesk’s score of 6.7; or Wix Answers’s user satisfaction level at 100% versus eStreamDesk Helpdesk’s 99% satisfaction score.
The comparison will allow you to identify the pros and cons of each application, and decide which one matches your requirements better. Aside from the rich features, the solution which is simple and intuitive is always the better choice.
Those of you who don't have much time or would like to get a Help Desk Software suggestion from our experts might want to take a look at these top choices for the current year: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
It may not always be enough to simply compare Wix Answers and eStreamDesk Helpdesk with one another. While reliable features, cost and customer reviews are all crucial and should be included when making a final decision, you should also pay attention to the recognition and awards merited by every software. Frequently a less dominant service may turn out to be an excellent choice that was distinguished with B2B awards such as our Experts’ Choice Award which shows that in spite of lesser market presence it’s a worthy contender to the software that rule the market.
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