What is better WhosOn or ManageEngine ServiceDesk Plus? Different firms want different types of Customer Support Software. To learn which one suits you, think about evaluating various solutions feature by feature along with their conditions and prices. Furthermore, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: WhosOn (8.2) vs. ManageEngine ServiceDesk Plus (8.7) for overall quality and efficiency; WhosOn (90%) vs. ManageEngine ServiceDesk Plus (100%) for user satisfaction rating. Examine their strong and weak points and find out which software is a more sensible choice for your company. An effective, simple tactic is to list the strengths and weaknesses of both services next to each other and see which app has more benefits.
We realize that not all people have enough time to examine dozens of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t expect only a wide set of useful tools and adjustable pricing packages from a credible Customer Support Software. Almost as crucial as main features is a quality customer support. You want to guarantee that when you have any questions about WhosOn or ManageEngine ServiceDesk Plus, or you face some problems, or perhaps you’ll want to ask for a certain update or functionality useful to your team you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you can enjoy personal training or at the very least an FAQ you can use.
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