What is better WhatUsersDo or ScreenConnect? Comparing products to find the best Customer Support Software does not always have to be hard. On our review platform, we enable you to match WhatUsersDo and ScreenConnect and immediately evaluate their differences. We allow you to check their features, supported devices, support service, pricing rates, terms, and more.
It's also possible to assess their overall score (7.3 for WhatUsersDo vs. 9.0 for ScreenConnect) and overall customer satisfaction level (99% for WhatUsersDo vs. 96% for ScreenConnect). Devote time to review your leading options and find out which one is best for your company. Likewise, you must consider the software company’s credibility; can they be relied upon and will they still be around a few years from now?
In case you you want to quickly identify the more reliable according to our review team we suggest you check out one of these services: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you test various Customer Support Software services you shouldn’t simply look at their features list and available pricing plans. Keep in mind the software should be meeting your requirements and business so the more flexible their offer the better. Check what OSes are supported by WhatUsersDo and ScreenConnect and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, as this could be a deal breaker for many businesses.
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