What is better Vivantio or OTRS? You have such a wide range of Customer Support Software options in today’s state of that industry that selecting the best product can be difficult. On our comparison page, you can actually evaluate the functions, pricing terms, available plans, and more details of Vivantio and OTRS.
You can also assess their score (8.4 for Vivantio vs. 8.4 for OTRS) and user satisfaction level (93% for Vivantio vs. 99% for OTRS). The scores and ratings present you with a solid idea how both of these software products perform. Additionally, check if the solution can integrate with existing business apps to guarantee greater productivity.
Users who want to save some time or would like to get a IT Service Software advice from our experts might want to investigate these top choices for this year: Freshservice, Zendesk, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Every time you select a app that you believe will work best for your company you shouldn’t just pay attention to what professionals have to say about it. In many cases personal experience with the product will vary, depending on your own preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for each app to give you a quick overview of how real users of Vivantio and OTRS rate their contact with the solution. Our algorithm is built around complex analysis of product mentions on other websites, social networks and blogs, so you will obtain a full and reliable landscape of what other customers think about every app. In this example Vivantio has a total satisfaction rating at 93% while for OTRS 99% of users claim they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
