What is better Vivantio or HelpSpot? A good way to find the appropriate Customer Support Software product for your organization is to cross-check the solutions against each other. Here you can compare Vivantio and HelpSpot and see their features compared thoroughly to help you choose which one is the better product.
Likewise, you can compare their overall ratings, for instance: overall score (Vivantio: 8.4 vs. HelpSpot: 7.5) and user satisfaction (Vivantio: 93% vs. HelpSpot: N/A%). Browse through their distinctive features and similarities and discover which one outperforms the other. Similarly anticipate the state of your company tomorrow; will your company outgrow the app in the next couple of years?
We are aware that not all businesses have the time to test dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both Vivantio and HelpSpot were evaluated by a group of independent B2B experts who prepared a thorough examination of all core elements of each product. Their ultimate rating was calculated with unique SmartScore algorithm that gives a separate partial score to every element such as: main features, customer support, mobile support, security, user satisfaction as well as market presence. We are aware that useful features are not the only factor crucial to a company so we do our best to pay attention to all facets of a solution prior to calculating its final score.
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