What is better VICIdial or SupportDesk? Getting the most effective Customer Support Software product is all about evaluating different solutions and figuring out the top application for your specific needs. Our unique process provides you with a quick look at the general rating of VICIdial and SupportDesk. For total quality and performance, VICIdial scored 8.0, while SupportDesk scored 7.4. On the other hand, for user satisfaction, VICIdial earned 90%, while SupportDesk earned 100%.
Below it's also possible to look at their functionalities, terms, plans, etc. to determine what application will be more suitable for your situation. An important aspect to evaluate is whether the app lets you to enable/disable permissions on various types of users to secure any sensitive business data.
Users who are pressed for time or need a Call Center Software recommendation from our experts may want to investigate these top choices for the current year: Freshdesk Contact Center, Zendesk, JustCall.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
In the event you continue having doubts about which product will be best for your company it might be a sound idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular every product is and how wide is its online presence. For example VICIdial Twitter profile has currently 519 followers. At the same time SupportDesk Twitter is followed by 356 users.
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