What is better SupportDesk or Zendesk? Purchasing the proper Customer Support Software product is as simple as assessing the solid and low characteristics and terms offered by SupportDesk and Zendesk. Here you can also match their all round scores: 7.4 for SupportDesk vs. 9.7 for Zendesk. Or you can look at their general user satisfaction rating, 100% for SupportDesk vs. 98% for Zendesk.
We suggest that you spend some time to analyze their differences and decide which one is the better choice for your organization. Likewise, remember to take into account your company’s or industry’s special circumstances, for example, a multilingual solution for a global team or a mobile platform to help you work on the go.
Those of you who are pressed for time or could use a suggestion from our experts may want to examine these top choices for the current year: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Please pay attention to the fact that while both SupportDesk and Zendesk may offer a top quality range of features every product may be designed for a different company size. If you are studying different apps you may want to focus on a business type they are meant for. Specific features might scale up effectively for big enterprises but if you run a small or medium company it’s usually better to refrain paying for customized functionalities that you might never use.
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