What is better SupportDesk or Vision Helpdesk? The best Customer Support Software is a solution that can address your company’s specific requirements. It’s easy to find which alternative works best for your industry if you examine numerous products before you decide which one is the best.
As an example, SupportDesk and Vision Helpdesk are scored at 7.4 and 9.2, respectively, for all round quality and performance. Similarly, SupportDesk and Vision Helpdesk have a user satisfaction rating of 100% and 99%, respectively, which suggests the general feedback they get from customers. Even better, talk to a current customer of the software and solicit their opinion about the solution in question.
At the moment, the most significant solutions in our category are: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
When you compare different Customer Support Software software you shouldn’t only explore their features list and available pricing plans. Pay attention to the fact that the product should be meeting your requirements and business so the more flexible their offer the better. Find our what systems are supported by SupportDesk and Vision Helpdesk and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this might be a critical factor for many firms.
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