What is better SupportDesk or Kayako? Assessing products for the top Customer Support Software doesn't have to be tough. On our review platform, you can easily match SupportDesk and Kayako and quickly evaluate their differences. We allow you to examine their features, supported devices, customer support, pricing, terms, plus more.
You can even compare their overall score (7.4 for SupportDesk vs. 9.0 for Kayako) and overall customer satisfaction level (100% for SupportDesk vs. 95% for Kayako). Spend some time and review your top options and see which one is right for your company. Likewise, you must assess the software vendor’s business viability; can you count on them and will they still be around in a few years time?
Our experts made sure to prepare reviews of all popular solutions available out there, but among all the ones we reviewed these three deserved our special attention: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
When you compare different Customer Support Software services you shouldn’t just study their features list and offered pricing plans. Pay attention to the fact that the software should be matching your standards and team so the more flexible their offer the better. Check what systems are supported by SupportDesk and Kayako and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a key element for many firms.
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