What is better SupportDesk or Live2Support? Today’s enterprises want the most effective Customer Support Software product to stay competitive. On this page we help you with buying the right software, by allowing you to assess SupportDesk and Live2Support down to the very details of their individual features.
You can even make use of our general scoring values, which rate the software overall quality and performance. SupportDesk got a 7.4 score, while Live2Support has a score of 8.1. Likewise, it is possible to compare their general user satisfaction rating: 100% (SupportDesk) against 100% (Live2Support). Bear in mind to opt for the software that best matches your most crucial priorities, not the solution with a lot of features.
Users who are pressed for time or could use a suggestion from our team might want to examine these top choices for this year: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
When you research various Customer Support Software products you shouldn’t simply look at their list of features and provided pricing plans. Consider that the solution must be adjusted to your work processes and business so the more flexible their offer the better. Find our which platforms are supported by SupportDesk and Live2Support and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, because this might be a key element for many firms.
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