What is better TOPdesk or Samanage? When selecting the proper Help Desk Software for your enterprise it is recommended that you review the functions, prices, as well as other crucial details regarding the product and vendor. Here, you can examine the parallels and differences between TOPdesk (overall score at 8.5 and user satisfaction at 96%) and Samanage (overall score at 8.9 and user satisfaction at 98%).
It's also possible to check out their unique details, for example functions, plans, rates, terms, etc. What is more, read the terms closely for information on extra charges, including, setup fees, separate helpdesk support, upgrade fees, disk space fees, and more.
We did our best to prepare reviews of all popular Service Desk Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
You should keep in mind that while both TOPdesk and Samanage may provide a reliable array of features every solution could be designed for a different business size. If you are comparing features you may want to focus on a business size they are meant for. Certain elements could scale up with no problem for big enterprises but if you run a small or medium business it’s frequently better to stay away from paying for customized functionalities that you might never use.
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