What is better TOPdesk or eStreamDesk Helpdesk? Getting the most effective Help Desk Software product is all about cross-checking various solutions and identifying the top application for your specific needs. Our exclusive system gives you a fast look at the general rating of TOPdesk and eStreamDesk Helpdesk. For overall quality and performance, TOPdesk scored 8.5, while eStreamDesk Helpdesk scored 6.7. On the other hand, for user satisfaction, TOPdesk earned 96%, while eStreamDesk Helpdesk earned 99%.
Below it's also possible to verify their functions, terms, plans, etc. to find out which program will be more suitable for your needs. One critical feature to assess is whether the app can toggle on/off permissions on different types of users to limit the exposure of any confidential business data.
In case you you want to quickly find the more reliable Service Desk Software according to our review team we recommend you take a look at one of these services: LiveAgent, Freshservice, Zendesk.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
You shouldn’t expect just a broad set of useful tools and scalable pricing plans from a reliable Help Desk Software. Almost as crucial as main features is a trustworthy customer support. You want to ensure that when you have any questions about TOPdesk or eStreamDesk Helpdesk, or you run into a problem, or perhaps you’ll need to ask for a specific change or functionality useful to your company you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can profit from personal training or at the very least an FAQ you can use.
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