What is better eStreamDesk Helpdesk or ScreenConnect? When choosing the appropriate Help Desk Software for your enterprise our recommendation is that you evaluate the characteristics, prices, as well as other important data concerning the product and vendor. Here, you can examine the parallels and disparities between eStreamDesk Helpdesk (overall score at 6.7 and user satisfaction at 99%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You may also check out their particulars elements, such as services, plans, costs, conditions, etc. Moreover, analyze the terms thoroughly for information on hidden costs, like, installation, separate helpdesk support, upgrade fees, disk space fees, and other similar charges.
Currently, the most significant solutions in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare eStreamDesk Helpdesk and ScreenConnect against one another. While specific functionalities, pricing and user comments are all important and should be included when making a final choice, you should also check out the recognition and awards won by each product. Frequently a less known solution may turn out to be a good choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that despite lesser market presence it’s a worthy contender to the software that rule the market.
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