What is better eStreamDesk Helpdesk or ScreenConnect? Various firms need different types of Help Desk Software. To find out which one meets your requirements, consider evaluating various solutions feature by feature including their terms and costs. Likewise, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: eStreamDesk Helpdesk (6.7) vs. ScreenConnect (9.0) for all round quality and usefulness; eStreamDesk Helpdesk (99%) vs. ScreenConnect (96%) for user satisfaction rating. Check out their strong and weaker points and find out which software is a more sensible choice for your company. One simple but effective way is to write the advantages and disadvantages of both applications side by side and find out which software comes on top.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software services available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to simply compare eStreamDesk Helpdesk and ScreenConnect with each other. Even though specific tools, pricing plans and user comments are all important and should be taken into account when making a final choice, you should also pay attention to the recognition and awards merited by every software. Very often a less popular app may turn out to be an excellent choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that in spite of limited market presence it’s a worthy contender to the software that rule the market.
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