What is better TeamSupport or Zendesk? Various firms need different types of Customer Support Software. To find out which solution fits your needs, think about assessing various solutions feature by feature along with their conditions and pricing. Similarly, you may get a quick idea of their overall performance and customer feedback by checking our smart scoring system.
The results are: TeamSupport (9.1) vs. Zendesk (9.7) for overall quality and functionality; TeamSupport (99%) vs. Zendesk (98%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a better option for your company. An effective, simple tactic is to list the advantages and disadvantages of both services side by side and find out which app has more benefits.
In the event you need to quickly find the more reliable Customer Support Software according to our review team we advise you check out one of these solutions: Freshdesk Omni, Freshdesk, Zendesk.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In the event you are still having second thoughts about which solution will perform best in your case it might be a sensible idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular each app is and how wide is its online presence. For example TeamSupport Twitter account has currently 9530 followers. At the same time Zendesk Twitter is followed by 75146 users.
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