What is better TeamSupport or Serena Service Manager? A sensible way to find the correct Customer Support Software product for your business is to compare the solutions against each other. Here you can compare TeamSupport and Serena Service Manager and see their capabilities compared in detail to help you pick which one is the better product.
Also, you can compare their overall ratings, for instance: overall score (TeamSupport: 9.1 vs. Serena Service Manager: 7.0) and user satisfaction (TeamSupport: 99% vs. Serena Service Manager: 93%). Examine their differences and similarities and see which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years?
Users who don't have much time or want a Customer Support Software suggestion from our team may want to try out these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Almost as crucial as features and customer support level are pricing plans made available by TeamSupport and Serena Service Manager. While cost should not be a deciding factor it’s without a doubt a significant thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and easily scaled up every time your business expands. Make sure you don’t pick plans that have advanced features that you won’t use and always try to contact with the vendor directly because enterprises can often benefit from discounts. You should also check out a free trial or demo of each app to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to pay any money and gives you a reliable overview of what it’s like to work with TeamSupport and Serena Service Manager.
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