What is better TeamSupport or Serena Service Manager? Getting the suitable Customer Support Software product is as simple as assessing the strong and low characteristics and terms offered by TeamSupport and Serena Service Manager. Here you can also match their total scores: 9.1 for TeamSupport vs. 7.0 for Serena Service Manager. Or you can look at their general user satisfaction rating, 99% for TeamSupport vs. 93% for Serena Service Manager.
We suggest that you put some effort and examine their differences and figure out which one is the better choice for your organization. Moreover. don’t forget to take into account your company’s or industry’s special situation, such as, a multilingual solution for a global staff or a mobile app to help you work away from your office.
We know that not all people have the time to scrutinize dozens of various services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Both TeamSupport and Serena Service Manager were reviewed by a panel of independent B2B experts who conducted a detailed study of all important aspects of each service. Their final score was prepared using our unique SmartScore algorithm which gives an individual partial score to every component such as: main features, client support, mobile support, security, client satisfaction and market presence. We realize useful features are not the only factor crucial to a business so we make sure we pay attention to all facets of a solution prior to coming up with its final rating.
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