What is better Tagove or ScreenConnect? To ensure that you get the most efficient and productive Customer Support Software for your company, you should compare products available on the market. For example, here you may match Tagove’s overall score of 8.0 against ScreenConnect’s score of 9.0. You can even examine their general user satisfaction: Tagove (100%) vs. ScreenConnect (96%).
What’s more, you can assess their good and bad points feature by feature, including their contract conditions and prices. By comparing products you are sure that you choose the best software for your needs. Of course you have to know your unique needs to realize which service addresses those needs.
We did our best to review all popular services that you can find out there, but among all the ones we reviewed these three deserved our special attention: .
Basic package with 14-day free trial for Live Video Chat software.
Platform for live video chat, voice call, text chat with screen sharing and co browsing software included in basic package.
Tagove Premium – $39 Per Agent/Month
Live video chat
Voice call
Text chat
Co-browsing
Screen sharing
Call recording
Voice to text
Enterprise and bespoke package
A fully bespoke package that meets your business needs. The Enterprise package is secure and scalable. Let the vendor know your business requirements and they will develop a customized package for you.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as useful features and customer support responsiveness are pricing packages given by Tagove and ScreenConnect. Even though cost should not be a deciding element it’s definitely a key thing to think about. You should try to find a flexible pricing package that can be adjusted to your team size and easily scaled up every time your company expands. You should be certain you don’t pick pricing plans that include advanced features that you won’t use and always try to contact with the vendor directly as big companies can usually benefit from more affordable prices. You should also try out a free trial or demo of every software to spend at least some time working with it. It’s a useful experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it feels like to work with Tagove and ScreenConnect.
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