What is better Symphony Summit or ScreenConnect? Getting the perfect Customer Support Software product is all about evaluating various solutions and identifying the top software for your specific needs. Our exclusive process will give you a brief look at the general rating of Symphony Summit and ScreenConnect. For overall quality and performance, Symphony Summit scored 8.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Symphony Summit earned 100%, while ScreenConnect earned 96%.
Below you can also check their features, terms, plans, etc. to determine what program will be more appropriate for your situation. An important aspect to assess is if the application can enable and disable limitations on different types of users to protect any critical business data.
Currently, the most significant solutions in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you compare various Customer Support Software services you shouldn’t simply analyze their features list and provided pricing packages. Consider that the product must be adjusted to your requirements and team so the more flexible their offer the better. Explore what platforms are supported by Symphony Summit and ScreenConnect and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, because this may be a deal breaker for many businesses.
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