What is better Symphony Summit or Salesforce Service Cloud? Today’s enterprises require the best Customer Support Software product to continue to be competitive. On this page we help you with choosing the right solution, by allowing you to compare Symphony Summit and Salesforce Service Cloud down to the very details of their individual offers.
You can even check our general scoring values, which rate the software general quality and performance. Symphony Summit got a 8.0 score, while Salesforce Service Cloud has a score of 9.6. Likewise, it is possible to compare their general user satisfaction rating: 100% (Symphony Summit) against 97% (Salesforce Service Cloud). Keep in mind to opt for the solution that best addresses your most urgent priorities, not the solution with the higher number of features.
We know that not all people have the time to try out a large number of different products, so we created a list of recommendations that you may find useful. Our top selections for the IT Service Software category are: LiveAgent, Zendesk, Freshservice.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Both Symphony Summit and Salesforce Service Cloud were evaluated by a team of reliable SaaS experts who carried out a thorough study of all core elements of each software. Their final rating was prepared by means of unique SmartScore model that gives a separate partial score to each element including: main functionalities, client support, mobile support, security, user satisfaction as well as reviews in other media. We know useful features are not the only thing crucial to a company so we make sure we pay attention to all facets of a solution before coming up with its final score.
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