What is better SupportBee or ScreenConnect? Today’s firms require the most effective Help Desk Software product to keep on being competitive. On this page we help you with buying the right solution, by allowing you to examine SupportBee and ScreenConnect down to the very details of their individual offers.
It is also possible to check our total scoring values, which rate the software general quality and performance. SupportBee got a 7.5 score, while ScreenConnect has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 94% (SupportBee) against 96% (ScreenConnect). Keep in mind to choose the software that best addresses your most crucial needs, not the application with the higher number of features.
In case you you have to quickly identify the best according to our review team we suggest you take a look at these solutions: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you select a product that you are sure will work best for your business you shouldn’t simply limit yourself to what reviewers have to say about it. In many cases personal experience with the app may be different, depending on your own preferences and needs. This is why in our reviews we also offer our User Satisfaction Rating for every product to give you a reliable overview of how actual users of SupportBee and ScreenConnect evaluate their experience with the service. Our system is based on advanced analysis of product appearances on other sites, social media as well as blogs, so you are going to obtain a full and reliable landscape of what other clients think about each service. In this case SupportBee has a total satisfaction rating at 94% while for ScreenConnect 96% of people express they had a positive experience with it.
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