What is better SupportBee or ScreenConnect? To successfully acquire the most useful and productive Help Desk Software for your firm, you should compare products available on the market. For example, here you can match SupportBee’s overall score of 7.5 against ScreenConnect’s score of 9.0. You can even examine their general user satisfaction: SupportBee (94%) vs. ScreenConnect (96%).
Moreover, you can evaluate their strengths and weaknesses feature by feature, including their terms and conditions and rates. By comparing products you are sure that you pick the right software for your budget. It goes without saying you should know your unique needs to realize which service meets those needs.
In case you you have to quickly identify the best according to our review team we suggest you take a look at these solutions: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to simply compare SupportBee and ScreenConnect against each other. Even though reliable features, cost and customer comments are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by each product. Very often a less known service may turn out to be a good choice that was distinguished with industry awards such as our Experts’ Choice Award which proves that despite smaller market popularity it’s a significant contender to the solutions that dominate the market.
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