What is better Spiraldesk or Salesforce CRM? Specific firms want different types of CRM Software. To understand well which solution suits you, consider comparing various solutions feature by feature along with their terms and pricing. Likewise, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Spiraldesk (8.0) vs. Salesforce CRM (9.7) for general quality and functionality; Spiraldesk (N/A%) vs. Salesforce CRM (N/A%) for user satisfaction rating. Check out their strong and weak points and decide which software is a better choice for your company. An effective, simple way is to list the advantages and disadvantages of both solutions next to each other and see which software comes on top.
Currently, the best products in our Customer Service Software category are: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
1 Agent
1 Brand
1 Department
Email Channel
Ticket Filters
Knowledge Base
Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
All Lite Features
3 Brands
10 Departments
Social Media Integrations
Workflow Automation
Multiple Products or Brands
Ticket Tracking & Time Monitoring
Email Whitelists & Blacklists
IP Whitelists & Blacklists
Automatic Ticket Tagging
Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
All Curl Features
10 Brands
25 Departments
White-labeled Portals
Unlimited Ticket Filters
SSL Portals
Agent Collision
Web Forms
Custom Attachment Store
Ticket List Export
REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
When you select a solution that you believe will work best for your team you shouldn’t only limit yourself to what reviewers have to say about it. Quite frequently personal experience with the software may be different, depending on your own preferences and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every product to give you a quick impression of how real users of Spiraldesk and Salesforce CRM estimate their experience with the product. Our algorithm is based on complex analysis of product appearances on other websites, social media and blogs, so you are going to get a complete and credible picture of what other users think about every app. In this case Spiraldesk has a total satisfaction rating at N/A% while for Salesforce CRM N/A% of users express they had an enjoyable experience with it.
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