What is better Spiraldesk or Salesforce CRM? If you wish for a competent CRM Software product for your company you have to remember to assess several options. It doesn’t have to be complex, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can find Spiraldesk’s overall score of 8.0 and compare it against Salesforce CRM’s score of 9.7; or Spiraldesk’s user satisfaction level at N/A% versus Salesforce CRM’s N/A% satisfaction score.
The evaluation can help you see the strengths and weaknesses of each application, and decide which suits you requirements better. Beyond the rich features, the software that’s simple to grasp and use is always the better choice.
Currently, the best products in our Customer Service Software category are: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
1 Agent
1 Brand
1 Department
Email Channel
Ticket Filters
Knowledge Base
Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
All Lite Features
3 Brands
10 Departments
Social Media Integrations
Workflow Automation
Multiple Products or Brands
Ticket Tracking & Time Monitoring
Email Whitelists & Blacklists
IP Whitelists & Blacklists
Automatic Ticket Tagging
Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
All Curl Features
10 Brands
25 Departments
White-labeled Portals
Unlimited Ticket Filters
SSL Portals
Agent Collision
Web Forms
Custom Attachment Store
Ticket List Export
REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
In the event you are still having doubts about which product will be best for your business it may be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular each app is and how large is its online presence. For instance Spiraldesk Twitter account has currently 649 followers. At the same time Salesforce CRM Twitter is followed by 230499 users.
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