What is better SnapEngage or ScreenConnect? The ideal Customer Support Software is a service that can handle your company’s unique demands. You can determine which choice works really with your business if you examine numerous products before you decide which one is the best.
For example, SnapEngage and ScreenConnect are scored at 8.4 and 9.0, respectively, for all round quality and performance. Likewise, SnapEngage and ScreenConnect have a user satisfaction rating of 100% and 96%, respectively, which indicates the general satisfaction they get from customers. Better yet, get in touch with an existing client of the software and solicit their opinion concerning the application in question.
In the event you want to quickly decide on the more reliable according to our experts we recommend you examine the following products: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having second thoughts about which app will work best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are usually a way to see how popular every software is and how large is its online presence.For example, if you look at SnapEngage LinkedIn account you’ll find out that they are followed by 444 users. In case of ScreenConnect the number of followers on their LinkedIn page is 16403.
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