What is better SnapEngage or ScreenConnect? To make sure you purchase the most useful and productive Customer Support Software for your firm, you have to compare products available on the market. For instance, here you may match SnapEngage’s overall score of 8.4 against ScreenConnect’s score of 9.0. You can even examine their general user satisfaction: SnapEngage (100%) vs. ScreenConnect (96%).
Moreover, you can evaluate their strengths and weaknesses feature by feature, including their offered terms and prices. By comparing products you are improving your chances to choose the best software for your business. It’s clear you have to know your specific needs to realize which solution meets those needs.
In the event you want to quickly decide on the more reliable according to our experts we recommend you examine the following products: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, details and statistics that we provided in this analysis were gathered from official company websites, advertising content available online, actual experience from real customers as well as our personal direct use of each solution by an expert. We do our best to extensively examine every product, therefore we not only test it ourselves, but we also match our results with views of other users from the B2B community.
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