What is better SnapEngage or Vivantio? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, SnapEngage received 8.4 points, while Vivantio received 8.4 points. Meanwhile, for user satisfaction, SnapEngage scored 100%, while Vivantio scored 93%.
Details about their unique elements, tools, supported platforms, customer service, etc. are available below to provide you with a more correct analysis. Don’t forget to purchase only the tools your business requires so as not to waste resources for features which are redundant.
We did our best to review all popular solutions offered out there, but among all the ones we reviewed these three caught our special attention: .
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should keep in mind that even though both SnapEngage and Vivantio may offer an excellent array of features every solution could be aimed at a different business size. If you are studying different apps you may want to pay attention to a business type they are meant for. Certain features could scale up with no problem for big enterprises but if you own a small or mid-sized business it’s often better to stay away from paying for complex features that you may never use.
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