What is better Smaply or LiaCX? Finding the perfect Customer Experience Management Software product is all about comparing various solutions and determining the top program for your specific needs. Our exclusive process provides you with a brief look at the general rating of Smaply and LiaCX. For general quality and performance, Smaply scored 7.7, while LiaCX scored 8.6. On the other hand, for user satisfaction, Smaply earned 100%, while LiaCX earned 100%.
Below it's also possible to check their features, terms, plans, etc. to determine what application will be more appropriate for your company. An important aspect to evaluate is if the application allows you to enable and disable restrictions on different types of users to secure any confidential business data.
If you would like to quickly decide on the optimal Customer Experience Management Software according to our review team we recommend you examine the following solutions: Zendesk, Alchemer, Smartlook.
Smaply can integrate with PowerPoint to add visual customer experience graphs in your presentations and with Excel to import data and calculations and turn them into graphical maps. Smaply also offers an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
See customer engagement and experiences in visually appealing maps and graphs.
Company Email
mail@smaply.com
Contact No.
Company's Address
Company Address: Fallmerayerstr. 12
6020 Innsbruck
Austria
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Almost as important as functionalities and user support level are pricing options provided by Smaply and LiaCX. Even though pricing should not be the only aspect it’s surely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and painlessly scaled up every time your business grows. You should be certain you don’t pick plans that have additional features that you won’t find useful and always try to contact with the vendor directly because enterprises can usually count on special pricing. You should also check out a free trial or demo of every product to spend at least some time working with it. It’s a useful experience that doesn’t require you to invest any money and offers a solid overview of what it’s like to work with Smaply and LiaCX.
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