Hotjar
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Flexible and intuitive editor
- Opportunities, pain points, and solutions
- Portfolio graph
- Metrics and KPIs
- Granular user roles
- Comments on cards
- Journey map hierarchies
- ISO 27001:2022
- SOC2
- GDPR
- SSO
- Hosting on dedicated instance
- Coaching & training
- Real-time collaboration
- Export functionalities
- Journey Performance Indicator
Pricing Info
Pricing Info
Smaply offers various personal and enterprise pricing plans to cater to individual and business requirements.
Free – €0
- 1 personal workspace
- 0 shared workspaces
- 10 maps
- 10 personas
- 3 metrics
- Card types: stage, text, grid, icon, emotion, image
- Collaborate on a single journey map
- Export journey maps and personas as PDF
- Filter journey maps
- Smaply templates
- Self-service support on helpdesk
Repository – €390/editor/year
- Everything in Free +
- 1 personal workspace/user
- 3 shared workspaces
- Viewer seats: € 99 per viewer
- Unlimited maps
- Unlimited personas
- Unlimited metrics
- Card types: journey map link, opportunity, pain point
- User roles: admin, editor, viewer
- Journey editor features: comments, Journey Performance Indicator
- Portfolio management
- Custom templates
- Access to Trust Center, standard T&C, standard SLA
- Premium support via phone and email (24 hours response time)
Framework – €690/editor/year
- Everything in Repository +
- 5 shared workspaces
- Viewer seats: € 49 per viewer
- Card types: solutions
- Hierarchy template
- Journey editor features: saved views
- Max. 5 coaching hours for onboarding
- Personal key account manager (also available for support)
- 1 ticket to Marc Stickdorn’s Journey Management course (from 5 users on)
- Single-Sign On
- Full procurement service from 10 users, negotiable
Governance – €990/editor/year
- Everything in Framework +
- Unlimited shared workspaces
- Viewer seats: free
- Customizable taxonomy
- Direct integration: Aris
- Unlimited storage
- 10 coaching hours for onboarding (benefit from our 15 years in service design)
- 5 coaching hours (recurring yearly)
- 2 tickets to Marc Stickdorn’s Journey Management course
- Full procurement service (contracting, SLA, MSA, NDA, IT-security review, …)
- Optional hosting on dedicated instances (EU/US)
- Optional dedicated single-tenant hosting (costs depending on set-up)
Integrations
Integrations
Smaply can integrate with PowerPoint to add visual customer experience graphs in your presentations and with Excel to import data and calculations and turn them into graphical maps. Smaply also offers an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
See customer engagement and experiences in visually appealing maps and graphs.
Company Email
mail@smaply.com
Company's Address
Company Address: Fallmerayerstr. 12
6020 Innsbruck
Austria
Smaply Comparisons
Popular Smaply Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multi-device support (desktop, smartphone, tablet)
- User testing recruitment
- Sites and organization settings
- Feedback polls
- Behavior logic
- Tracking code
- Visitor recordings
- Visitor targeting
- CSV or XLSX format for exported responses
- Conversion funnels
- Heatmaps and Recordings sharing
- Sentiment monitoring
- Customizable widgets
- Form analysis
- Support for over 40 languages
- One script implementation
- Billing
- Site drop-offs view
- One-on-one testing
- Replay visitor sessions
- Incident reports
- Submission stats
- Surveys
- NPS (Net Promoter Score)
- User actions view
- User behavior visualization
- Cross-device surveys
- Time- or event-based questions
- IPs blocking
- Multiple question types
- Recording filtering
- Form and field engagement visualization
- Survey editor
- Heatmaps
- Instant visual feedback
Pricing Info
Hotjar pricing is highly scalable and flexible where you can easily upgrade and downgrade any plan based on your needs. A free trial is available for you to explore the software’s BUSINESS plan features for 15 days at no cost or commitment. Here’s the Hotjar pricing information:
Personal:
Hotjar’s Personal plans are built for enthusiasts, students, and users with low traffic.
BASIC – $0
- 2,000 page views per day data collection
- Unlimited users
- Limited reports
- Store data for 365 days
PLUS – $29/month
- 10,000 page views per day data collection
- All features of the BASIC plan
- 30-day money back guarantee
Business
Hotjar’s Business plan is based on the number of pageviews per day. This is the cost if you want to collect data from:
- Up to 20,000 pages views per day – $89/month
- Up to 50,000 pages views per day – $189/month
- Up to 120,000 page views per day – $289/month
- Up to 400,000 page views per day – $589/month
Inclusions:
- All features of Professional PLUS plan
- No Hotjar branding
- Advanced features access
Agency
Hotjar’s Agency plan is for agencies and consultants that offer service for their client’s sites. It gives access to an agency account with pricing based on the client account’s site they are managing with a discounted price.
Inclusions:
- Central account with unlimited sites for clients
- Volume pricing discount
- Use own logo for Hotjar interface rebranding
- Client users invitation for accessing and managing their data
Integrations
Hotjar has seamless integrations with the following apps:
- Hubspot
- Segment
- Omniconvert
- Optimizely
Meanwhile, Hotjar works right out of the box with one script for the following platforms:
- PrestaShop
- Instapage
- LightCMS
- Squarespace
- Unbounce
- Drupal
- Google Tag Manager
- HubSpot
- Shopify
- Magento
- Weebly
- WordPress
- Joomla
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unbounce, Nintendo, Microsoft, Intuit, Autodesk
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An analysis and feedback tool aimed to make sense of user behavior on your site to help you improve customer experience. It provides enhanced visibility to your website's performance, user behavior, and user experience. It also includes advanced tools such as heatmaps, conversion funnels, and more.
Company Email
Company's Address
Hotjar Ltd, Level 2
St Julians Business Centre,
3, Elia Zammit Street
St Julians STJ 1000
Malta
Hotjar Comparisons
Popular Hotjar Alternatives
It may not always be sufficient to simply compare Smaply and Hotjar with each other. While specific functionalities, pricing and customer reviews are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards won by every software. Frequently a less popular software may turn out to be an amazing choice that was distinguished with SaaS awards such as our Supreme Software Award which reveals that despite limited market popularity it’s a significant rival to the products that dominate the market.
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