InMoment
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Flexible and intuitive editor
- Opportunities, pain points, and solutions
- Portfolio graph
- Metrics and KPIs
- Granular user roles
- Comments on cards
- Journey map hierarchies
- ISO 27001:2022
- SOC2
- GDPR
- SSO
- Hosting on dedicated instance
- Coaching & training
- Real-time collaboration
- Export functionalities
- Journey Performance Indicator
Pricing Info
Pricing Info
Smaply offers various personal and enterprise pricing plans to cater to individual and business requirements.
Free – €0
- 1 personal workspace
- 0 shared workspaces
- 10 maps
- 10 personas
- 3 metrics
- Card types: stage, text, grid, icon, emotion, image
- Collaborate on a single journey map
- Export journey maps and personas as PDF
- Filter journey maps
- Smaply templates
- Self-service support on helpdesk
Repository – €390/editor/year
- Everything in Free +
- 1 personal workspace/user
- 3 shared workspaces
- Viewer seats: € 99 per viewer
- Unlimited maps
- Unlimited personas
- Unlimited metrics
- Card types: journey map link, opportunity, pain point
- User roles: admin, editor, viewer
- Journey editor features: comments, Journey Performance Indicator
- Portfolio management
- Custom templates
- Access to Trust Center, standard T&C, standard SLA
- Premium support via phone and email (24 hours response time)
Framework – €690/editor/year
- Everything in Repository +
- 5 shared workspaces
- Viewer seats: € 49 per viewer
- Card types: solutions
- Hierarchy template
- Journey editor features: saved views
- Max. 5 coaching hours for onboarding
- Personal key account manager (also available for support)
- 1 ticket to Marc Stickdorn’s Journey Management course (from 5 users on)
- Single-Sign On
- Full procurement service from 10 users, negotiable
Governance – €990/editor/year
- Everything in Framework +
- Unlimited shared workspaces
- Viewer seats: free
- Customizable taxonomy
- Direct integration: Aris
- Unlimited storage
- 10 coaching hours for onboarding (benefit from our 15 years in service design)
- 5 coaching hours (recurring yearly)
- 2 tickets to Marc Stickdorn’s Journey Management course
- Full procurement service (contracting, SLA, MSA, NDA, IT-security review, …)
- Optional hosting on dedicated instances (EU/US)
- Optional dedicated single-tenant hosting (costs depending on set-up)
Integrations
Integrations
Smaply can integrate with PowerPoint to add visual customer experience graphs in your presentations and with Excel to import data and calculations and turn them into graphical maps. Smaply also offers an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
See customer engagement and experiences in visually appealing maps and graphs.
Company Email
mail@smaply.com
Company's Address
Company Address: Fallmerayerstr. 12
6020 Innsbruck
Austria
Smaply Comparisons
Popular Smaply Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Video, Voice, Text & Active Listening
- Full Web Feedback Integration
- Fast Video Transcription
- Role-based Reporting
- Auto-route Reporting
- Customizable Dashboards
- Case Management
- Text Analytics
- Automated Real-time Alerts
- Personalized Coaching Opportunities
- Location-specific Recommendations
Pricing Info
InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.
Integrations
- Yelp
- Google+
- TripAdvisor
- OpenTable
- UrbanSpoon
- FourSquare
- Voxpopme
- OneLogin
- All popular CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nike, Comcast, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
InMoment is a software tool that offers advanced data gathering and analytics for businesses to optimize customer experience.
Company Email
support@inmoment.com
Contact No.
Company's Address
310 E 4500 South, Suite 450
Salt Lake City, UT 84107
USA
InMoment Comparisons
Popular InMoment Alternatives
If you research various Customer Experience Management Software apps you shouldn’t just analyze their features list and available pricing packages. Keep in mind the product should be meeting your standards and business so the more flexible their offer the better. Explore which platforms are supported by Smaply and InMoment and be certain you will get mobile support for whatever devices you work on in your company. You should also find out which languages and countries are supported, as this could be a critical factor for many firms.
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