What is better InMoment or Qualtrics CX? It’s easy to our scoring system to help you get a general idea which Customer Experience Management Software product is more suitable for your business. For overall product quality, InMoment attained 9.0 points, while Qualtrics CX gained 9.1 points. At the same time, for user satisfaction, InMoment scored 100%, while Qualtrics CX scored 100%.
Details about their characteristics, tools, supported platforms, customer service, etc. are given below to provide you with a more accurate review. Remember to choose only the functions your company needs to avoid wasting money for functions that you won’t be using.
As of now, the top products in our Customer Experience Management Software category are: Smartlook, Zendesk, Alchemer.
InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
You should keep in mind that while both InMoment and Qualtrics CX may provide a top quality range of features each solution could be designed for a different business size. If you are studying different apps you may want to give some attention to a company size they are meant for. Certain functionalities could scale up effectively for big enterprises but if you have a small or medium business it’s often better to stay away from paying for complex functionalities that you may never have a chance to use.
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