What is better InMoment or NICE inContact CXone? If you need to get a convenient way to find out which Customer Experience Management Software product is better, our proprietary algorythm gives InMoment a score of 9.0 and NICE inContact CXone a score of 8.8 for overall quality and performance. In addition, InMoment is rated at 100%, while NICE inContact CXone is rated 91% for their user satisfaction level.
You can also review their product details, such as features, tools, options, plans, prices, and others. See if the software can customize some of its workflows to guarantee it complements your own business processes.
We are aware that not all companies have the time to try out a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Zendesk, Alchemer, Smartlook.
InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Every time you compare different Customer Experience Management Software software you shouldn’t only explore their features list and provided pricing plans. Consider that the software must be meeting your requirements and team so the more flexible their offer the better. Check which systems are supported by InMoment and NICE inContact CXone and make sure you will get mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, as this might be a critical factor for many companies.
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