What is better ShowMyPC Remote Support and Meetings or ServiceNext? When selecting the proper Customer Support Software for your organization it is suggested that you assess the functions, prices, along with other essential information about the product and vendor. Here, you are able to see the similarities and disparities between ShowMyPC Remote Support and Meetings (overall score at 8.3 and user satisfaction at 94%) and ServiceNext (overall score at 8.0 and user satisfaction at 96%).
You may also check out their specific modules, for example tools, plans, costs, conditions, etc. Moreover, analyze the terms carefully for information on hidden costs, like, setup fees, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges.
At the moment, the best products in our Remote Support Software category are: Atera, Zendesk, ScreenConnect.
ShowMyPC’s Remote Support and Meetings are offered through four enterprise pricing packages that vary in the features included. The pricing and features for each are detailed below:
Premium – $14/month
Up to 2 concurrent meetings
Room chat whiteboard
Browser viewer
Limited application branding
Easy access URL for every PC
Unattended PC support for 2 PCs
Professional – $19/month
Up to 3 concurrent meetings
All Premium features
Unlimited application branding
Unattended PC support for 3 PCs
Business – $36/month
Up to 6 concurrent meetings
All Professional features
Ability to use your website name
Help Desk system
Unattended PC support for 6 PCs
Enterprise – $60/month
Customizable number of meetings (price will increase or decrease depending on the number of meetings)
All Business features
Unattended PC support for 10 PCs
Users can also purchase an Add-On that allows access to 25 unattended PCs for an additional $50 to the monthly amount of the desired plan. Annual payment options are also available for all enterprise pricing packages.
Remote Support and Meetings offer API integration, which can be used to integrate the platform to the user’s specific application or website. It also supports the following languages:
.NET
C
C++
VB
Java
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Remote Support and Meetings is a cost-effective software that allows users to conduct meetings, reduce costs, and efficiently provide support.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
No Customer Support Software will be perfect enough to solve all the requirements of a company. While key features of ShowMyPC Remote Support and Meetings and ServiceNext are obviously a priority you should also thoroughly analyze the integrations supported by each product. In many cases you will already be using some other B2B software in your company and it’s always more beneficial to opt for solutions that integrate well with each other. That way you will be able to ensure a reliable transfer of data between your teams and apps, which can significantly reduce time devoted to migrating between one solution and the next.
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