What is better ShowMyPC Remote Support and Meetings or Vivantio? When choosing the proper Customer Support Software for your enterprise it is suggested that you assess the characteristics, rates, along with other crucial data regarding the product and vendor. Here, you are able to see the parallels and discrepancies between ShowMyPC Remote Support and Meetings (overall score at 8.3 and user satisfaction at 94%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
It's also possible to look at their unique details, such as functions, plans, pricing, terms and conditions, etc. Moreover, read the terms carefully for information on extra charges, including, setup fees, separate helpdesk support, upgrade fees, storage fees, and more.
We realize that not all businesses have the time to test a large number of various services, so we created a list of recommendations that you may find useful. Our top selections for the Remote Support Software category are: Atera, Zendesk, ScreenConnect.
ShowMyPC’s Remote Support and Meetings are offered through four enterprise pricing packages that vary in the features included. The pricing and features for each are detailed below:
Premium – $14/month
Up to 2 concurrent meetings
Room chat whiteboard
Browser viewer
Limited application branding
Easy access URL for every PC
Unattended PC support for 2 PCs
Professional – $19/month
Up to 3 concurrent meetings
All Premium features
Unlimited application branding
Unattended PC support for 3 PCs
Business – $36/month
Up to 6 concurrent meetings
All Professional features
Ability to use your website name
Help Desk system
Unattended PC support for 6 PCs
Enterprise – $60/month
Customizable number of meetings (price will increase or decrease depending on the number of meetings)
All Business features
Unattended PC support for 10 PCs
Users can also purchase an Add-On that allows access to 25 unattended PCs for an additional $50 to the monthly amount of the desired plan. Annual payment options are also available for all enterprise pricing packages.
Remote Support and Meetings offer API integration, which can be used to integrate the platform to the user’s specific application or website. It also supports the following languages:
.NET
C
C++
VB
Java
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Remote Support and Meetings is a cost-effective software that allows users to conduct meetings, reduce costs, and efficiently provide support.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as crucial as useful features and client support quality are pricing packages provided by ShowMyPC Remote Support and Meetings and Vivantio. Although cost should not be a deciding aspect it’s without a doubt an important thing to think about. You should count on a flexible pricing plan that can be adjusted to your business size and painlessly scaled up if your company grows. Make sure you don’t choose packages that have additional features that you won’t find useful and always make an effort to contact with the vendor directly because big companies can frequently benefit from more affordable prices. You should also give a chance to a free trial or demo of each service to spend at least some time working with it. It’s a helpful experience that doesn’t need you to invest any money and gives you a practical overview of what it feels like to work with ShowMyPC Remote Support and Meetings and Vivantio.
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