What is better Service CRM or Medallia? If you’re having a hard time picking the right CRM Software product for your company, try to compare and contrast the available software and find out which tool offers more advantages. For instance, here you can compare Service CRM (overall score: 8.0; user rating: 99%) vs. Medallia (overall score: 6.8; user rating: 98%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to match their features will significantly improve the possibility of obtaining the right product for your company. Pay attention to other factors of the software for example ease-of-use, adaptability, scalability, and pricing terms.
Our experts made sure to review all popular Field Service Management Software - FSM services available on the market, but among them these three caught our special attention: Salesforce Field Service Lightning, Freshdesk, monday.com.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
It may not always be enough to simply compare Service CRM and Medallia against one another. While useful tools, pricing and customer comments are all important and should be considered when making a final choice, you should also check out the recognition and awards won by every service. In many cases a less popular solution may turn out to be an excellent choice that was distinguished with industry awards such as our Supreme Software Award which reveals that in spite of smaller market popularity it’s a worthy contender to the solutions that dominate the market.
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